FREQUENTLY ASKED QUESTIONS

Who is RSA?

What makes RSA unique?

How does the order process work?

How long does the process take?

How do I know the status of my order?

How is bespoke tailoring online different from made-to-measure?

Are RSA clothes genuinely bespoke?

Are RSA clothes made by hand?

Are your jackets “full canvas”?

What styles do you offer?

How do I take my measurements?

What if I have questions when I am taking my own measurements? How do I know that I have done it right?

What unit of measurement do I use?

What if I have to change my measurements?

What fabric should I choose?

Where do you source your fabrics?

Why are the prices different for some of the fabrics?

Does the customer pay for shipping? If so, how is it billed?

Do I have to pay local excise duty on my RSA purchases?

What is your return/refund policy?